the context

WaterNSW is a State-owned Corporation established in 2014, that manages a large portfolio of dams and other water infrastructure assets and supplies two-thirds of the water used in NSW to regional towns, irrigators, Sydney Water Corporation and local water utilities.


In 2017 they began a major technology initiative to implement Microsoft Dynamics 365 to renew their finance, HR, billing, and asset management systems. This included interfaces with critical systems: project management, payroll and timesheeting, and ERM.

joseph pizzinga, cfo

"Early in 2018 we realised the program, in its current form, needed a change. As such, we engaged Focused Business Solutions (FBS) to enhance the scale and capability of the project team and provide the necessary discipline to reset the project on a successful pathway.

FBS’s experience in managing large, complex projects was evident in their skill, discipline and creative approach to problem-solving. They fostered collaboration between the business, technology, vendors and the broader WaterNSW community which contributed to their successful delivery."

the devil's in the details

"From a purely financial point of view, FBS paid meticulous attention to the preservation of financial information and delivery of “best practice” capability. They clearly embraced their audit and compliance obligations (coordinating passing multiple internal and external reviews, including the DFSI Gateway process). Via a well-managed transition to go-live and post-production support program, FBS enabled the business to confidently engage in business-as-usual activity within days of go-live."

ian robinson, cio

"The FBS team provided valuable expertise using best practice, considered implications to the business at every step, engaged with the WaterNSW business community, managed and negotiated with the vendor on our behalf, bridged the information gap in product architecture, supported processes, provided documentation and prepared our organisation for ‘business as usual’. FBS’s highly experienced team was always professional, committed to providing excellent ‘value for money’ and constantly acted in our best interest."

the legacy

"The successful delivery was based on FBS spanning both the system integrator and business to ensure the solution was customised using standard Microsoft extensions. This means the system can be continuously patched and upgraded to keep it evergreen. It also means FBS has left behind a legacy that is an automated regression testing solution and a Business well equipped to enhance and release new capability each month."

Head Office

Suite 1005, 46 Market Street,

Sydney, NSW 2000

Phone: (02) 9290 2755

Canberra Office

88/56 Printers Way,

Kingston, ACT 2604

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