the first engagement

"I initially engaged Focused Business Solutions (FBS) at Rail Corporation NSW (RailCorp). This Government-owned organisation provided passenger rail services throughout NSW. FBS demonstrated their consulting versatility by undertaking several challenging assignments within the Commercial Services functions under my management. These included: relocating the RailCorp 450 seat training campus; a Health Check of the existing $40M Property Management Service Agreement to inform an impending contract renewal; facilitating the resolution of critical audit items reported monthly to the Board Audit Committee; working with critical stakeholders to develop a Target Operating Model for RailCorp’s non-operational Property Management Group, and project management of the construction of a service road at the RailCorp Clyde Maintenance Facility.

All tasks were completed in a thorough and professional manner, with requirements met or exceeded."

repeat customer

In my next role at the NSW Police Force (NSWPF), and based on results achieved at RailCorp, I again engaged FBS to manage several complex and major projects within the business areas under my management as CFO.

 

Initially, operating within the Police Property Group, FBS were tasked with managing a large, complex property services contract transition between the new and incumbent service providers. During this program they were accountable for regular Executive briefings to myself and my superior, the Deputy Commissioner Corporate Services. FBS successfully managed the transition; they ensured sound contract management practices were in place and resolved the many significant commercial challenges that were to be expected when dealing with a $1.6B property portfolio and a $220M annual program of work.

strategy

Following the commissioning of the new service provider FBS led the development of a rolling five-year Property Management Strategic Plan covering all aspects of the property portfolio from acquisition of an asset to disposal of those no longer operationally required. This Plan also included strategic decisions around the build of new police stations and refurbishment of existing properties. FBS led an exhaustive collaboration process involving key internal and external stakeholders in completing the Plan.

the project

The NSW Government completed a whole of sector review of property assets and where they were best owned, maintained and operated. Policy dictated that a front-line agency such as the NSWPF should only own operational properties and be provided with commercial and other properties by a Government owned Property Owner. To this end, the NSWPF owned a residential property portfolio of some 700 residences. FBS were tasked to transition these properties from Police ownership to Property NSW ownership and arrange ongoing Police access on a rental basis. This required tough negotiation between stakeholders, developing strong working relationships between government departments, peak bodies and within the force itself (especially in the regional areas of NSW). Critical to the program was the disciplined management and governance of the commercial aspects of divestment of government assets.

 

FBS also completed several minor concurrent projects in the Property space to support the massive changes impacting the Portfolio. This included the resolution of a capitalisation review to clear a backlog of $140M worth of project work sitting in Capital Work in Progress and the reconciliation of a $270M portfolio of “zero value assets” to address critical audit issues.

the verdict

FBS always provided “value for money” and operated with the best interest of the client in mind. Their consultants combined the necessary discipline, versatility, and experience necessary to consistently deliver complex projects on-time and within the NSW Government’s strict compliance and governance framework for operating agencies. I would not hesitate to recommend their services.

Head Office

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Sydney, NSW 2000

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