WaterNSW is a State-owned Corporation established in 2014, that manages a large portfolio of dams and other water infrastructure assets and supplies two-thirds of the water used in NSW to regional towns, irrigators, Sydney Water Corporation and local water utilities.
From the WaterNSW CFO:
We started our Microsoft Dynamics 365 ‘As a Service’ journey in 2017 intent on delivering finance (core, procurement, accounts payable, accounts receivable) HR, billing and large infrastructure asset management, with several interfaces to critical systems including, project management, payroll and timesheeting and Enterprise Risk Management. Early in 2018, we realised the program, in its current form, needed a change, and as such, we engaged Focused Business Solutions (FBS) to enhance the scale and capability of the project team and provide the necessary discipline to reset the project on a successful pathway.
FBS’s experience in managing large, complex projects was evident in their skill, discipline and creative approach to problem-solving. They fostered collaboration between the business, technology, vendors and the broader WaterNSW community which contributed to their successful delivery.
From a purely financial point of view, FBS paid meticulous attention to the preservation of financial information and delivery of “best practice” capability. They clearly embraced their audit and compliance obligations (coordinating passing multiple internal and external reviews, including the DFSI Gateway process). Via a well-managed transition to “go-live” and post-production support program, FBS enabled the business to confidently engage in “business as usual” activity within days of “go-live”.
FBS’s highly experienced team was always professional, committed to providing excellent ‘value for money’ and constantly acted in WaterNSW’s best interest. I have had the opportunity to work with FBS on several occasions on challenging and complex programs of work, which have all resulted in successful outcomes and as such I would not hesitate to recommend them.
- CFO, WaterNSW
From the WaterNSW CIO:
We began a major technology initiative in 2017 to implement Microsoft Dynamics 365 as a service ERP. We engaged Focused Business Solutions (FBS) to significantly enhance the scale and capability of the project team at a time when the project needed to shift gears. The program included; finance (core, procurement, Account Payable, Accounts Receivable) HR, billing and large infrastructure asset management, with a number of interfaces to critical systems including project management, payroll and time sheeting and Enterprise Risk Management. The FBS team provided valuable expertise using best practice, considered implications to the business at every step, engaged with the WaterNSW business community, managed and negotiated with the vendor on our behalf, bridged the information gap in product architecture, supported processes, provided documentation and prepared our organisation for ‘business as usual’. FBS’s highly experienced team was always professional, committed to providing excellent ‘value for money’ and constantly acted in our best interest. The successful delivery was based on FBS spanning both the system integrator and business to ensure the solution was customised using standard Microsoft extensions. This means the system can be continuously patched and upgraded to keep it evergreen. It also means FBS has left behind a legacy that is an automated regression testing solution and a Business well equipped to enhance and release new capability each month.
- CIO, WaterNSW