WaterNSW is a State-owned Corporation established in 2014, that manages a large portfolio of dams and other water infrastructure assets and supplies two-thirds of the water used in NSW to regional towns, irrigators, Sydney Water Corporation and local water utilities.
We started our Microsoft Dynamics 365 ‘As a Service’ journey in 2017 intent on delivering finance (core, procurement, accounts payable, accounts receivable) HR, billing and large infrastructure asset management, with several interfaces to critical systems including, project management, payroll and timesheeting and Enterprise Risk Management. Early in 2018, we realised the program, in its current form, needed a change, and as such, we engaged Focused Business Solutions (FBS) to enhance the scale and capability of the project team and provide the necessary discipline to reset the project on a successful pathway.
FBS’s experience in managing large, complex projects was evident in their skill, discipline and creative approach to problem-solving. They fostered collaboration between the business, technology, vendors and the broader WaterNSW community which contributed to their successful delivery.
From a purely financial point of view, FBS paid meticulous attention to the preservation of financial information and delivery of “best practice” capability. They clearly embraced their audit and compliance obligations (coordinating passing multiple internal and external reviews, including the DFSI Gateway process). Via a well-managed transition to “go-live” and post-production support program, FBS enabled the business to confidently engage in “business as usual” activity within days of “go-live”.
FBS’s highly experienced team was always professional, committed to providing excellent ‘value for money’ and constantly acted in WaterNSW’s best interest. I have had the opportunity to work with FBS on several occasions on challenging and complex programs of work, which have all resulted in successful outcomes and as such I would not hesitate to recommend them.
We began a major technology initiative in 2017 to implement Microsoft Dynamics 365 as a service ERP. We engaged Focused Business Solutions (FBS) to significantly enhance the scale and capability of the project team at a time when the project needed to shift gears. The program included; finance (core, procurement, Account Payable, Accounts Receivable) HR, billing and large infrastructure asset management, with a number of interfaces to critical systems including project management, payroll and time sheeting and Enterprise Risk Management.
The FBS team provided valuable expertise using best practice, considered implications to the business at every step, engaged with the WaterNSW business community, managed and negotiated with the vendor on our behalf, bridged the information gap in product architecture, supported processes, provided documentation and prepared our organisation for ‘business as usual’. FBS’s highly experienced team was always professional, committed to providing excellent ‘value for money’ and constantly acted in our best interest.
The successful delivery was based on FBS spanning both the system integrator and business to ensure the solution was customised using standard Microsoft extensions. This means the system can be continuously patched and upgraded to keep it evergreen. It also means FBS has left behind a legacy that is an automated regression testing solution and a Business well equipped to enhance and release new capability each month.
- CIO, WaterNSW
- CFO, WaterNSW
- Director of Finance & Business Services,
"I always found FBS consultants to be reliable and technically proficient"
- COO, FuturePlus
"Managed the team well to improve their collaboration and performance"
- CIO, Serco Asia Pacific
"We engaged Focused Business Solutions to project manage a number of strategic projects. Due to their skills and dedication to our organisation, they have helped us to transform the way we operate."
- CEO, ROOKWOOD
"Focused Business Solutions provides an end-to-end consulting service that Sabre has found to be instrumental in its business operations. Sabre has drawn on the expertise of a knowledgeable FBS consultant for the past five years. A valuable team-player, this particular consultant has demonstrated great initiative while playing an integral role in defining long-term solutions within the organisation. The FBS team has also been extremely easy to work with in relation to billing and invoicing."
- Manager of Product Development, SABRE
The Focused Business Solutions' consultant, was engaged by Ingham’s to manage the transition of IT support to an offshore, outsourced model and to migrate two datacentres. The consultant's experience in dealing with major IT Infrastructure projects and outsource providers was a key element to his selection for the role. The transition and migration project was managed to an aggressive timeline with a significant number of impacting events, scope change, variables and delivery challenges. The consultant engaged and led the in-house technical resources effectively and engaged the outsource provider confidently and reliably. The key objective of the transition to migration without disruption to business operations was achieved and all changes were managed within an approval and delivery framework. His professionalism was instrumental to the success of his engagement and has contributed positively to the transformation of the Ingham’s IT team.
- IT Infrastructure and Operations Mgr., INGHAMS
"Focused Business Solutions provide an end-to-end consulting service. Their consultants have deep domain knowledge in specific business value chains and this is complimented with experience in company management, program management and governance. You get more than a consultant, you get a team who supports you as you move through any engagement. This vastly improves the quality of work, executive engagement and outcomes for my business."
- IT Manager, FLOW SYSTEMS
In 2015, SuperChoice engaged Focused Business Solutions (FBS) with a requirement to meet a two-week RfP deadline to a Major Bank.
The timeline for the consulting assignment was very tight and required FBS getting across a significant amount of complex domain expertise very quickly. FBS managed to consume the detail and get to the heart of the strategy and our customer value proposition. They managed to co-ordinate and manage all aspects of the 600-page tender response as well as the formal presentation – FBS presented succinctly and professionally what is a very complex service in a simple way to time-poor consumers of the RfP. As importantly, they created a flow of key repeatable artefacts that have been re-utilised for other similar tender assignments and proposals.
The engagement was professional in every respect and highly successful (SuperChoice was awarded the contract).
We would have no hesitation recommending FBS providing service-based businesses like our own – with a strategic and professional presentation of any complex business or service"
- General Mgr., SUPERCHOICE